Dkk11 Terms & Conditions — What You Need to Know Before You Start

01General Overview

Dkk11 (hereinafter referred to as "we", "us", or "the Platform") is an online gaming and Sports Betting platform operating at https://dkk11.pro. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and dkk11.

These Terms are written in English for our users in Bangladesh. They are presented in a clear and straightforward manner so every user can be fully aware of their rights and responsibilities.

Dkk11 reserves the right to modify these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the revised Terms.

02Eligibility & Registration

The following conditions must be met to open and use an account on dkk11:

• You must be at least 18 years old.
• You do not reside in a jurisdiction where online gaming is illegal.
• All information provided at registration is complete, accurate, and truthful.
• You are using the account for yourself and acting on your own behalf.
• You have not previously been banned from dkk11.

03Account Management

Each individual may register only one account. If multiple accounts are found under the same person, all will be closed and any funds held may be forfeited.

You are solely responsible for keeping your account password and login credentials secure. Do not share your account with anyone else. If you suspect unauthorized access to your account, contact our support team immediately.

• To update your account details, go to Profile Settings.
• Identity verification is required to change your email address or phone number.
• Accounts inactive for 12 consecutive months may be subject to a monthly maintenance fee.

04Deposits & Payments

Deposits on dkk11 can be made via Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 500. You must use a mobile banking number registered in your own name when making a deposit.

Using a third-party payment method will be treated as fraud and may result in an account investigation. Deposits are generally credited instantly. If a deposit is not received, please contact support with your transaction ID.

05Withdrawal Policy

Account verification (KYC) must be completed before making a withdrawal. The minimum withdrawal amount is BDT 500. Withdrawals can only be processed to the same payment method used for the deposit.

• Standard withdrawals are typically processed within 5–15 minutes.
• Processing may take up to 24 hours during peak times.
• Wagering requirements must be met before a bonus balance can be withdrawn.
• Dkk11 reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

06Bonuses & Promotions

All bonuses and promotional offers on dkk11 have their own terms and conditions, which are detailed on the promotions page. Please read them carefully before claiming any bonus.

• Welcome Bonus: Based on the first deposit; specific wagering requirements apply.
• Reload Bonus: Available to selected users on a weekly or monthly basis.
• Cashback: Applicable to losses within specific game categories.
• Referral Bonus: Bonuses are available for referring new members, subject to applicable terms.

If bonus abuse is detected — such as using multiple accounts to claim bonuses or placing arranged bets — the bonus and any associated winnings will be voided.

07Gameplay & Betting Rules

All game outcomes on dkk11 are determined by an RNG (Random Number Generator) certified system, meaning every result is entirely random and not predetermined.

For Sports Betting:

• Once a bet is confirmed, it cannot be cancelled.
• Bets will be refunded if an event is cancelled or postponed.
• Bets placed on incorrect odds due to a technical error may be voided.
• Bets will be reviewed if suspicious betting patterns are detected.

08Prohibited Activities

Participation in any of the following activities is strictly prohibited:

• Operating multiple accounts.
• Violating or abusing bonus terms.
• Using automated software or bots.
• Money laundering or transactions involving illegally obtained funds.
• Unauthorized access to another user's account.
• Intentionally exploiting technical glitches on the platform.
• Operating an account on behalf of a minor.

If such activity is detected, the account will be immediately closed and legal action may be taken if necessary.

09KYC & Identity Verification

Dkk11 follows internationally recognized KYC (Know Your Customer) procedures. Identity verification is mandatory before your first withdrawal and for any transaction above a specified amount.

Documents required for verification:

• National ID (NID), passport, or driving license.
• The name on your mobile banking account must match your registered details.
• Proof of address may also be requested if necessary.

All submitted documents are strictly confidential and used solely for verification purposes.

10Privacy & Data Protection

Full details on how we collect and use your personal information can be found in our Privacy Policy Available on the page. In brief:

• Your information is used solely for service delivery and security purposes.
• Your information is never sold or shared with third parties.
• We use the highest-grade security technology, including SSL encryption.
• Information may be disclosed to authorities when required by law.

11Responsible Gaming

Dkk11 believes gaming is a form of entertainment, not a source of income. We place the highest importance on responsible gaming practices.

• You have the option to set a deposit limit.
• Session time reminders and limits can be set.
• Accounts can be self-excluded temporarily or permanently.
• Detailed guidance on Responsible Gaming is available.

For more details, visit our Responsible Gaming View page.

12Account Closure & Suspension

You may request account closure at any time by contacting our support team. Once the process is complete, your remaining balance will be refunded (excluding any bonus balance).

Dkk11 reserves the right to close or suspend an account at its discretion for the following reasons:

• Breach of terms and conditions.
• If evidence of fraudulent activity is found.
• If KYC verification fails.
• For legal or regulatory reasons.

13Limitation of Liability

Dkk11 is not liable for the following:

• If a game or bet is interrupted mid-way due to a lost internet connection or technical issues.
• Losses caused by delays or failures of third-party payment systems.
• If your device or account suffers loss due to unauthorized access.
• If service is interrupted due to force majeure or unforeseen circumstances.

Our liability is limited to the actual deposit amount in your account. Claims relating to winnings or expected earnings will not be accepted.

14Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We aim to provide an initial response within 48 hours.

• Investigations will be completed within 7 business days of a complaint being submitted.
• Complex cases may take up to 30 days to resolve.
• If you wish to dispute our decision, a neutral third-party resolution process is available.

15Terms Changes & Updates

Dkk11 may update these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notifications.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms. We recommend visiting this page regularly.

The latest version of these Terms is always available at https://dkk11.pro/terms-conditions.